CSRs are here to help you!
Established in September of 2013, the Customer Service department aims to bridge the gap between passengers and the airport authorities. The CSR department has three staff - Tondicka Austin, Onica Forde, and Jamacia Henry.
These young ladies strive to give both incoming and outgoing passengers the ‘WOW’ experience, trying to make each passenger encounter at CJIA far from just ordinary.
Standing more or less as an information guide in the arrival area but first the CSRs can be seen out on the walk way welcoming passengers to this beautiful land of ours. The CSRs can assist you with any question you may have upon arrival at CJIA. They liaise on with the immigration and customs officers and in extreme circumstances if the need arises they will assist you in filling your immigration form or finding your luggage. They find joy in seeing passengers have a seamless trip through the airport before greeting their love ones.
The CSRs are also in departure area daily. You can see the excitement in the faces of these three young ladies as they prepare to leave the office and go have a one on one with passengers. Some time is spent making-up their faces and ensuring they look outstanding before going to interact with passengers. Once in departure area, time is spent in the check-in area and at the screening point to ensure all goes smoothly before proceeding to the departure lounge. Much joy comes from meeting new persons daily and getting feedback from passengers about their experience. Like any other job they have their challenges on the ground with passengers who they work around with their skill and expertise in customer service.
When there are no flights the CSRs do inspection among other things. They basically try to fix anything out of the ordinary.